Help
Frequently asked questions
Search fifteen approved answers about orders, shipping, products and storage.
How do I place an order?
Open the current catalog, add a published item to the cart and complete guest checkout. The confirmation email includes the order and payment details.
Do I need an account?
No. Checkout is guest-only and no customer account is created.
How do I pay?
Payment is by bank transfer. The order confirmation shows the exact EUR amount, beneficiary details and payment reference.
When is shipping free?
Shipping is free when the order subtotal is at or above €200. Below that threshold, shipping is €10.
How long does delivery take?
Delivery is 7–10 days after receipt of payment.
Where do you ship?
We ship worldwide. Choose a supported country during checkout.
Where can I verify current product information?
Use the live product page for the current name, format, availability and EUR price, together with any batch document provided for that product.
What is a CoA?
A CoA is an analysis report tied to a specific batch. Check its identifier, methods, results and date together rather than applying it to a different batch.
What is bacteriostatic water?
It is a sterile diluent containing an antimicrobial preservative. Compatibility, handling and storage depend on the product and protocol, so follow the relevant documentation.
What is the difference between a pen and a vial?
They are different catalog formats. Read the current product description and format details; the storefront does not provide human-use or dosing instructions.
What are catalog products intended for?
They are presented exclusively for laboratory and research purposes, not for human consumption, diagnosis or medical treatment.
Which research areas does the catalog cover?
Current entries span metabolic signaling, recovery-related research, growth-hormone pathways and skin research. Publication does not establish suitability for a particular experiment.
How should an unopened product be stored?
Follow the exact product and batch documentation, including any stated temperature and light-protection conditions. General guidance does not replace those instructions.
How should a reconstituted sample be stored?
Stability depends on the molecule, diluent, container and protocol. Follow the product or batch documentation rather than assuming one rule fits every peptide.
Should peptide samples be frozen?
Do not assume freezing is appropriate. Follow the relevant protocol and avoid repeated freeze-thaw cycles unless the documented method requires them.